General support FAQs and guides

FAQ

• How to download a previous version of the game on Steam
• Interview and review requests
• I want to request a refund
• Windows version requirements
• Which controllers are supported in our games on PC?
• The game is not saving

Game Launcher Troubleshooting

• How do I enable the launcher again?
• The game does not start on Epic Games

Support Guides

• How to perform a clean installation of your graphics drivers
• Stuttering and freezing can be related to anti-virus software
• How to troubleshoot PlayStation PC SDK errors
• Recommendations for AMD FSR frame generation
• How to use DLSS Frame Generation
• How to troubleshoot audio issues

What can I do if the game is crashing?

• DirectStorage error 80070057
• Video Memory Crash
• Crashes on Intel 13th and 14th generation CPUs
• The game crashes with a (0x887A0006: DXGI_ERROR_DEVICE_HUNG) error
• Issues can be related to overlay and enhancing software
• How to report crashes

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