General support FAQs and guides

FAQ

• The game is not saving
• Which controllers are supported in our games on PC?
• Windows version requirements
• I want a refund
• Interview and review requests

Game Launcher Troubleshooting

• The game does not start on Epic Games
• How do I enable the launcher again?
• How to revert to a previous version of the game on Steam

Support Guides

• Stuttering and freezing can be related to anti-virus software
• How to troubleshoot PlayStation PC SDK errors
• How to perform a clean installation of your graphics drivers
• How to troubleshoot audio issues
• How to use NVIDIA DLSS 3 and DLSS Frame Generation
• Recommendations for AMD FSR frame generation

What can I do if the game is crashing?

• How to report crashes
• Issues can be related to overlay and visual enhancing software
• The game crashes with a (0x887A0006: DXGI_ERROR_DEVICE_HUNG) error
• Crashes on Intel 13th and 14th generation CPUs
• Video Memory Crash