If you are encountering a pop-up with this error after a game crash, it means that your graphics card is unresponsive. Device hangs can happen for a variety of reasons.
When you are encountering random device hang crashes, this could be related to a wide range of factors, including outdated or corrupted drivers, software conflicts, overclocking, overheating or hardware instability.
If you are experiencing reproducible device hang crashes, for example during a specific part of a game, or consistently while a specific effect is displayed, the crash may be related to corrupted game files, hardware incompatibility or a bug.
Troubleshooting crashes
To troubleshoot crashes, try making changes to your system and game settings to see if that changes the behavior. We recommend the following steps:
- Perform a clean installation of your graphics drivers.
- Lower the graphics preset or disable features such as Ray-Tracing.
- Change the display mode or resolution
- Disable optional features such as frame generation.
- Disable software running in the background, including overlay software.
- Revert any overclocking settings to default.
- Verify the integrity of the game files.
If the crash is consistently reproducible after applying the above, please submit a support request. To help us identify potential bugs, please include as much information as possible and share details on the steps you have taken. Make sure to include your game log, DxDiag, crash dump and save files to help us with our investigation.