Problems with audio can be caused by configuration settings, device connection methods, or outdated drivers.
If you are experiencing audio problems, make sure to try the following troubleshooting steps:
- Ensure the correct audio device is selected in Windows sound settings.
- Update your audio drivers.
- Update your graphics drivers.
- Disable third party audio software.
- Terminate background applications and processes.
- Ensure your audio device is properly connected.
- Disconnect or disable audio devices that are not in use.
- Try connecting your devices in different ways (wired, wireless or different ports and cables).
- Restart the game and your system.
How to update your audio drivers
You can update audio drivers trough Windows Device Manager by taking the following steps:
- Open the “Start” menu, search for “Device Manager”, and select it.
- In Device Manager, next to “Sound, Video and Game Controllers”, click the right arrow icon.
- In the expanded menu, right-click your audio devices and select “Update Driver”.
- On the window that opens, select “Search Automatically for Drivers”.
If updates are available for your audio hardware, follow the on-screen instructions to install them.
Contact support for audio issues
If the problem persists, please submit a support request with a clear description of what you are experiencing.
Be sure to include as much detail as possible about your audio setup, including the audio hardware and software used, connection method and troubleshooting steps you have taken.