If you are experiencing an issue with the game or want to share feedback, please follow the steps below before submitting a ticket. When submitting a support request for Marvel's Spider-Man 2 PC, make sure to include all the requested files and follow the troubleshooting steps below.
For crashes, save issues and game launcher troubleshooting, please refer to our general support guides before submitting a ticket.
The game crashes after an update
If your game crashes after an update, make sure to verify the game files. Also make sure any mods are removed, if you have those installed. If that does not help, please contact support.
As a workaround, you can revert to a previous version of the game on Steam. To do so, right click the game in your library, go to Betas and select previous_version from the dropdown.
Verify the integrity of your game files
Please follow the steps outlined in the guides below to verify the integrity of your game files. This may resolve issues such as crashes occurring after an update.
Update your graphics drivers
Make sure to install the latest drivers for your graphics cards. If you are experiencing crashes, try a clean driver installation (remove all GPU drivers and install the latest version).
Include log files and save games
If the steps above have not resolved the issue, please send us the following files when filing a support request:
- Marvel's Spider-Man 2.log
- Crash dump files (.mdmp)
- DxDiag.txt
- Save file where the issue is occurring
Go to your Documents folder. Here you will find a folder named Marvel's Spider-Man 2, that holds the "Marvel's Spider-Man 2.log" file (text file). The save files are located in a subfolder with a long number or a combination of letters and numbers. The path of the folder having the log file will look similar to this:
C:\Users\USERNAME\Documents\Marvel's Spider-Man 2\
On English Windows systems, you can copy and paste the line below into your file explorer. It should take you directly to where the log, crash dumps and save files are located.
%userprofile%\documents\Marvel's Spider-Man 2\
How to create DxDiag.txt
Press the Windows key on your keyboard or use the Windows search function. Type dxdiag and press enter. This will open the DirectX Diagnostic Tool. From the main screen, press Save All Information to save a DxDiag.txt file. Add this file as an attachment to your support request.
Once you have those files, click here to submit a ticket.
Please attach all the requested files to the ticket to help us troubleshoot as quickly as possible.
Report errors in the Crash Report window.
Additionally, to further assist with our investigation, please use the Crash Report window to report errors.