If you are experiencing an issue with the game or want to share feedback, please follow the steps below before submitting a ticket. When submitting a support request, make sure to include all the requested files.
Verify the integrity of your game files
Please follow one of the links below for a guide on how to verify the integrity of your game files.
Update your graphics drivers
Make sure to install the latest drivers for your graphics cards.
NVIDIA GeForce drivers
AMD Radeon drivers
Intel drivers
Include log files and save games
If the steps above have not resolved the issue, please send us the following files when filing a support request:
- Ratchet & Clank - Rift Apart.log (text file)
- Crash dump files (.mdmp)
- DxDiag.txt
- Save file where the issue is occurring
Go to your Windows Documents folder. Here you will find a folder named Ratchet & Clank - Rift Apart, that holds a text file named "Ratchet & Clank - Rift Apart.log". Also check if there are any .mdmp filesin there. If so, please attach them to your support request. The save files are located in a subfolder with a long number or a combination of letters and numbers.
The path of the folder having the files will look similar to this:
C:\Users\USER\Documents\Ratchet & Clank - Rift Apart
On English Windows systems, you can copy and paste the line below into your file explorer. It should take you directly to where the log, crash dumps and save files are located.
%userprofile%\documents\Ratchet & Clank - Rift Apart
How to create a DxDiag.txt
Press the Windows key on your keyboard or use the Windows search function. Type dxdiag and press enter. This will open the DirectX Diagnostic Tool. From the main screen, press Save All Information to save a DxDiag.txt file. Add this file to your support request.
Once you have those files, click here to submit a ticket.
Please attach all the requested files to the ticket to help us troubleshoot as quickly as possible.