If you are experiencing an issue with the game or want to share feedback, please follow the steps below before submitting a ticket. When submitting a support request, make sure to include all the requested files.
Verify the integrity of your game files
Please follow the steps outlined in the guides below to verify the integrity of your game files. This may resolve issues such as crashes occuring after an update.
Guide for Steam
Guide for Epic Games Store
Update your graphics drivers
Make sure to install the latest drivers for your graphics cards.
NVIDIA GeForce drivers
AMD Radeon drivers
Intel drivers
Include log files and save games
If the steps above have not resolved the issue, please send us the following files when filing a support request:
- Ghost of Tsushima DIRECTOR'S CUT.log (text file)
- Crash dump files (.mdmp)
- DxDiag.txt
- Save files
Go to your Windows Documents folder. Here you will find a folder named Ghost of Tsushima DIRECTOR'S CUT, that holds a text file named Ghost of Tsushima DIRECTOR'S CUT.log. Also check if there are any .mdmp files in there. If so, please attach them to your support request. The save files are located in a subfolder with a long number or a combination of letters and numbers.
The path of the folder where the files are located will look similar to this:
C:\Users\USER\Documents\Ghost of Tsushima DIRECTOR'S CUT
On English Windows systems, you can copy and paste the line below into your file explorer. It should take you directly to where the log, crash dumps and save files are located.
%userprofile%\documents\Ghost of Tsushima DIRECTOR'S CUT
How to create a DxDiag.txt
Press the Windows key on your keyboard or use the Windows search function. Type dxdiag and press enter. This will open the DirectX Diagnostic Tool. From the main screen, press Save All Information to save a DxDiag.txt file. Add this file as an attachement to your support request.
Once you have those files, click here to submit a ticket.
Please attach all the requested files to the ticket to help us troubleshoot as quickly as possible.